Services
At FISH & CHiPS, we build lasting connection, retention, and impact both inside teams and across communities. Our people-first, data-driven approach blends strategic insight with hands-on facilitation to drive momentum at every stage of your organization’s growth.
How We Partner With You
Choose the level of support that fits your stage—from first-time community formation to embedded strategic leadership and culture-building facilitation.
Formation
For early-stage communities.
Lay a foundation for vibrant engagement and loyal membership.
FISH & CHiPS guides you through community platform setup, member onboarding, welcome flows, cohort and milestone tracking, persona mapping, and early ambassador programs, so every new member feels like they’re in the right place.
Example Success Metrics
- New member activation rates
- Cohort-based retention reporting
- 30-day participation spike
- Referral counts
Foundation
For scaling, maturing, or "ready-to-grow" communities.
Transform engagement into real growth and retention.
We help you map "aha" moments, build engagement ladders, track advanced cohorts, develop ambassador leaders, run community health checks, design lifecycle plans, and implement referral growth loops.
Example Success Metrics
- Time to "aha" moment for new users
- Month-to-month member retention
- Growth in ambassador and peer leadership roles
- Net Promoter Score or satisfaction ratings
Expert in Residence
Embedded strategic expertise—when you need it most.
Bring in on-demand strategic guidance without hiring full-time.
Bring in FISH & CHiPS as your embedded advisor for hands-on guidance, playbook creation, workshops, and ongoing impact measurement. From weekly check-ins to live troubleshooting, we help you tackle your thorniest challenges while staying focused on your biggest opportunities.
Example Success Metrics
- Stakeholder satisfaction and qualitative feedback
- Rate of use for custom playbooks, frameworks, or workshops
- Speed of strategic decision-making
- Decision velocity across teams or projects
Facilitation
For spirited internal teams and next-level culture.
Unlock your team’s true potential with custom experiences.
Unlock your team’s potential with custom offsites, workshops, and dynamic team-building experiences. Our facilitators lead discovery, trust-building, collaboration rituals, peer recognition, and post-engagement support for remote, hybrid, and in-person teams.
Example Success Metrics
- Pre- and post-session engagement and satisfaction scores
- Employee performance or team loyalty metrics
- Participation in team activities and rituals
- Number of peer recognitions or team-led initiatives
- Commitment follow-through on agreed next steps
Why Choose FISH & CHiPS?
We combine rigorous strategy with real-world community experience to help you build cultures people want to be part of.
- Proven frameworks for sustainable connection, retention, and employee happiness
- Strategic support for startups, tech firms, and high-growth organizations across B2B, B2C, and B2D
- Measurable results in team engagement, member-led growth, and cultural momentum
- Warm, expert guidance that is always tailored to your context and goals
Get Your Free Community Playbook
Our comprehensive guide to building and sustaining thriving communities. Download your copy today.
Ready to spark real growth?
Let’s connect and discover the right services to transform your team or community.